Refund policy

All products offered by MitoJenix Research Co. are strictly FOR RESEARCH USE ONLY. NOT FOR HUMAN CONSUMPTION.

Last updated: 14 September 2026

1. All sales are final

Because our products are research materials whose integrity and chain of custody cannot be verified once they have left our facility, all sales are final once an order has shipped. We do not accept returns or exchanges, and we cannot return any shipped item to saleable stock.

This policy exists for safety and integrity reasons. A material that has been outside our control cannot be guaranteed as to storage conditions, handling, or identity, and must never re-enter supply.

2. Cancellations before shipment

You may cancel an order at no cost at any time before it has been fulfilled. Email support@mjresearchcollective.com with your order number.

If the order is unpaid, we will simply cancel it.
If payment has been received and verified but the order has not yet shipped, we will cancel and refund in full.
Once a tracking number has been generated, the order is considered shipped and cannot be cancelled.

3. Limited remedies after shipment

We will replace or refund an order, at our discretion, in the following circumstances only:

Incorrect item shipped — you received a product that does not match your order.
Damaged in transit — the product arrived broken, leaking, or with compromised packaging or seals.
Lost in transit — tracking shows no movement for 7 consecutive business days, or the carrier confirms loss.

4. How to make a claim

Contact support@mjresearchcollective.com within 7 days of delivery, or of the last tracking scan for a lost shipment, and include:

your order number;
a description of the problem;
clear photographs of the outer packaging, the inner packaging, and the product as received, for damage or incorrect-item claims.

Claims received after 7 days cannot be processed, because carrier claim windows will have closed. We may ask you to retain the packaging until the claim is resolved.

5. What is not covered

The following are not eligible for refund, replacement, or credit:

change of mind, ordering the wrong product, or no longer needing the product;
experimental results that did not meet your expectations;
products damaged after delivery, or stored outside their required conditions;
orders delivered to an incorrect address supplied by you;
packages refused at delivery or returned as undeliverable;
carrier delays where the shipment is ultimately delivered;
any product that has been opened, reconstituted, decanted, or otherwise used.

6. How refunds are issued

Approved refunds are issued by the same method used for payment, to the account from which payment was made. Because our payment methods are manual, refunds are processed by hand and may take up to 5–10 business days from approval. Original shipping charges are refunded only where the fault was ours.

7. No returns accepted without authorisation

Do not ship any product back to us without written authorisation. Unauthorised returns will not be accepted, refunded, or returned to you, and will be disposed of in accordance with applicable regulations.

8. Your statutory rights

Nothing in this policy is intended to limit any right you may have under applicable United States federal or Florida state consumer protection law that cannot be excluded or limited by agreement.