Shipping policy

All products offered by MitoJenix Research Co. are strictly FOR RESEARCH USE ONLY. NOT FOR HUMAN CONSUMPTION.

Last updated: 14 September 2026

1. Where we ship

MitoJenix Research Co. ships to destinations within the United States only. We do not ship internationally and we do not accept orders for delivery outside the United States. Orders placed for international delivery will be cancelled and refunded.

2. Order processing and manual payment

Orders are processed only after payment has been received and verified. Because we use manual payment methods, an order remains unpaid in our system until we have matched your payment to your order number.

Payment instructions are emailed to you immediately after you submit your order.
Please include only your order number in the payment note, so we can match your payment to your order.
Once payment is verified, orders are packed and handed to the carrier within 1–2 business days.
Business days are Monday to Friday, excluding United States public holidays.
Unpaid orders are not reserved indefinitely and may be cancelled after 72 hours.

3. Carriers and tracking

We ship via USPS, UPS, or FedEx at our discretion unless a specific service is selected at checkout. When your order is fulfilled you will receive a shipping confirmation email containing your order number, the carrier, and a tracking number. Tracking information may take up to 24 hours to become active on the carrier's website.

4. Delivery estimates

Transit times are estimates provided by the carrier and are not guaranteed. Once an order has been handed to the carrier, delivery timing is outside our control. Carrier delays, weather, and service disruptions are not grounds for a refund.

5. Address accuracy

You are responsible for supplying a complete and accurate delivery address. We are not liable for orders delivered to an incorrect address supplied by you, and such orders are not eligible for replacement or refund. Address changes can only be accommodated before an order is fulfilled — email us immediately.

6. Lost, delayed, or damaged shipments

If your tracking shows no movement for 7 consecutive business days, or your order arrives damaged, contact support@mjresearchcollective.com within 7 days of the delivery or last tracking scan, quoting your order number and including photographs of the packaging and contents where damage is involved. We will open a carrier claim and, where the claim is upheld, arrange a replacement or refund at our discretion.

Claims submitted outside this window cannot be processed, as carriers will no longer accept them.

7. Refused and undeliverable packages

Packages refused at delivery or returned to us as undeliverable are not eligible for refund of the original shipping cost. Because research materials that have left our custody cannot be returned to stock, refused shipments are not eligible for product refunds.

8. Handling and receipt

Shipments must be received by a person aged 21 or over who is competent to handle research materials. Inspect your order on arrival and store it appropriately without delay. Storage requirements vary by product and are your responsibility.